Tuesday, February 24, 2009

Getting your passport taking a lot of time?

Once the passport Seva Project is completed, new passports would be issued in three days time while in cases requiring police verification, within three days after the completion of the process.
Passports issued in India has gone up 2.2 times between 1997 to 2007, and by 2011, the demand would go up to 1 crore. So have the number of passport offices gone up proportionately? No. There continue to be thirty-seven offices, putting considerable strain on manpower and infrastructure, leading to inevitable delays and headaches. However, the Central Passport Organization managed to increase output and issued about 50 lakh passports in 2007 as compared to around 35 lakh in 2005.
Even though most passport offices are fully computerized, there is a growing need to make available services like real-time online tracking of status of applications; an effective enquiry and grievance redressal system; digital photo capture; and biometric passports.

It is to address issues like these and many more that the Indian government decided to launch the ambitious Passport Seva Project. The objective behind the project is to deliver all passport-related services to citizens in a timely, transparent, accessible, and reliable manner; and in a comfortable environment through streamlined processes, says Dr TV Nagendra Prasad, director (PV) & project director (Passport Seva Project).

With the first phase expected to be completed by January 2010, four pilot Passport Seva Kendras (PSKs) would be established at Chandigarh, Bangalore and New Delhi. Under the project, TCS would be required to open 77 PSKs across India.
Read full article: http://dqindia.ciol.com/content/egovernance/2009/109012402.asp

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